Contact information

Contact Information Policy

Customer Support

Customer support is available exclusively through email and official website communication channels.

Email: supplier2confirmation@gmail.com
Response Time: 24–72 business hours

Support requests sent through unofficial channels may not receive a response.

Required Information

To receive assistance, customers must provide:

Full order number
Purchase email address
Clear description of the issue

Failure to provide accurate order information may delay or prevent support assistance.

Chargeback & Dispute Notice

Customers agree to contact support before initiating any payment dispute, chargeback, or claim with their financial institution.

Filing fraudulent or abusive chargebacks after successful delivery, product access, or download may result in:

Permanent service restriction
Account suspension
Revocation of product access
Submission of evidence to payment processors and financial institutions

All digital deliveries, access logs, IP records, timestamps, and download activity may be retained for fraud prevention and dispute defense purposes.